Customer value strategy in process mining

How Process Mining can help my client optimize their Accounts Payable process and create value

Customer Value in Process Mining Strategy consulting project

I am very happy to showcase my over five years worth of leadership experience that I gained in the past twelve months, leading my value-based consulting project with one of the leading multinational companies during my MBA at the University of Cambridge!

For my C-level project, I addressed how Process Mining can help my multinational company client optimize the Accounts Payable process and create value.

I analysed two invoicing process inefficiencies and cash discount opportunities at my multinational client and derived three recommendations on how to resolve the invoice process inefficiencies.

1. Inefficiencies and opportunities

  • Identified 70% of invoicing process inefficiencies and EUR 4m cash discount opportunities

2. Business case

  • Build EUR 203m business case based on Working Capital increase, savings and productivity improvements

3. Solutions and next steps

  • Recommended automation and pre-analysis solutions and next steps to resolve invoice process inefficiencies

4. Target user groups and adoption approach

  • Proposed three-step approach to drive adoption across target user groups and use cases

Special thanks go to my multinational company client and the interviewed CXOs!

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